from Laura:
We have recently seen an uptick in patrons saying
inappropriate things: at the reference desk, at the circ desk, and around the
library.
Please let a supervisor know anytime a patron does something
that makes you uncomfortable. I will always back you up and support you and
will not tolerate disrespectful behavior towards staff or any behavior that is
harassment.
For more information about the types of things that can and do come up in libraries, this brief article “Setting Boundaries at the Reference Desk” has a few good links to check out. Please let me know if you need some strategies for how to set boundaries with patrons or how other staff can help step in when needed.
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